Using Facebook Messenger Bots for Customer Service Solutions
Facebook’s new bot, Facebook Messenger Bot, has quickly become one of the most talked about Facebook applications. The bot has many functions and offers much more than other bot programs such as Facebook Jobs, Facebook Money and Facebook Engineering. Bots on messenger are used primarily as a means to communicate with others on the social network. But the bot offers much more than that. In fact, it has become a new tool for businesses and individuals to use in their Facebook activity.
A bot or webhook is an artificial intelligence application that creates and uses conversations on Facebook. Users simply type a normal text message to another user and the bots instantly reply to them using relevant results from their own artificial intelligence system based on the conversation they just had. Similarly, a Facebook Messenger bot acts as a webhook application that connects a user’s webpage to their Facebook profile page. The bot provides them with a webhook URL that can be easily redirected to a specific Facebook page.
As mentioned earlier bots on facebook messenger are mostly used by business owners and marketers as a way of engaging with potential customers and clients. These bot conversations have an infinite number of keywords which are typically long strings of words, possibly even up to 5 per line. They serve as promotional tools and help businesses attract more attention to their products and services. This is what makes a bot particularly useful to potential customers and clients. The more words the bot has to use in conversations, the more potential customers and clients it is able to attract. However, even with all these benefits the bot may not be a good fit for some businesses because of one very important factor: location.
Bots from facebook messenger are generally designed for chatting with other Facebook users. However, there is an app specifically made for connecting these bot accounts to websites. This app is called webhook bot or web hooks. Web hooks are used to connect internet chat programs such as AOL or Yahoo Messenger to Facebook applications such as messenger. This way the two platforms can automatically combine their features. Basically, webhooks are a set of code that allows Facebook bot users to seamlessly connect to web services such as messaging and chatting sites.
Bot owners have taken advantage of this technology by releasing web-based software packages. These packages help businesses save time by automating common actions such as scheduling messages, receiving and sending messages, replying to messages and forwarding messages. They also help businesses optimize their facebook messenger bot by taking full advantage of its advanced capabilities. These software packages also allow businesses to access customer service services and provide better support to its members. In effect, this reduces unnecessary workload on customer service representatives and executives while they are actually servicing their customers.
Webhooks can be installed through Facebook’s official application. This way, the facebook messenger bot can be used not only on Facebook accounts but also in other online social media platforms such as Twitter, LinkedIn and Google+. These bots are easy to install through Facebook’s website and can be activated using a click of the mouse. Once the bot is installed, it can be switched on and ready to deal with queries and requests by members of the community.
Webhooks offer many advantages to businesses which cannot be achieved by manually interacting with customers. For example, if a business wants to advertise its products and services to its Facebook members, it can opt for a chatbot like facebook messenger bot. Through this bot, it can save itself the effort of having to interact with its clients or members about certain products and services. Once a customer service representative logs into a user account via a web connection, the bot will automatically begin responding to queries and requests.
Unlike older chat bots, the Facebook messenger bot offers more features and options. These include automated reminders, forwarding messages, sending private messages, sending and receiving group messages and searching profiles. It also supports the use of URLs and emoticons. Aside from that, these chat bots can be programmed to play specific messages at pre-set times. In short, webhooks provided by these bot solutions provide additional opportunities for businesses to engage with their customers.